Got questions? We’ve got answers!
From handcrafted fragrances to shipping and product care, here’s everything you need to know about shopping with Salt & Ember.
About Salt & Ember
What is Salt & Ember?
Salt & Ember is a small creative business based in Destin, Florida, specializing in handmade fragrance products and unique gifts. Our collection includes para-soy wax melts, Sizzling Salts, electric fragrance warmers, stickers, magnets, and other creative items.
We love making products that bring a little personality, comfort, and wonderful fragrance into your everyday life.
Are your products handmade?
Many of our products, including our wax melts and Sizzling Salts, are handcrafted in small batches. We also offer carefully selected accessories, including electric fragrance warmers.
Individual product descriptions provide additional details.
Sizzling Salts
What are Sizzling Salts?
Sizzling Salts are scented salt crystals designed to release fragrance when warmed in a compatible electric fragrance warmer.
They’re a wonderful alternative to traditional wax melts, offering a simple, low-mess way to enjoy your favorite scents.
How do I use Sizzling Salts?
Using Sizzling Salts is easy!
- Place 1–2 teaspoons of Sizzling Salts in a clean, completely dry, compatible electric warmer dish.
- Turn on the warmer.
- Enjoy the fragrance as the crystals gently heat.
- Turn off the warmer and let everything cool completely before handling or replacing the salts.
Always follow your warmer manufacturer’s instructions.
Do Sizzling Salts melt like wax?
No! Unlike traditional wax melts, Sizzling Salts remain in crystal form as they warm.
This makes changing fragrances easy without dealing with hardened or melted wax.
How long does the fragrance last?
Fragrance longevity varies depending on the scent, quantity used, warmer temperature, and room conditions.
You can continue using your Sizzling Salts until the fragrance becomes too faint for your preference.
Can I mix different Sizzling Salt fragrances?
Absolutely! Experiment with small amounts of compatible Sizzling Salt scents to create your own fragrance combinations.
Who knows? You might discover your next favorite scent!
Can I add water to Sizzling Salts?
No. Sizzling Salts are intended for dry use in a compatible warmer dish.
Do not add water or other liquids unless your specific product and warmer instructions explicitly permit it.
Wax Melts & Warmers
What are your wax melts made from?
Our handmade wax melts use a para-soy wax blend, combining paraffin and soy wax.
They are designed to release fragrance when heated in a compatible wax warmer.
How do I use wax melts?
Place the recommended amount of wax in your warmer’s dish and follow the manufacturer’s operating instructions.
As the wax melts, it releases fragrance into the surrounding space.
Allow the wax to cool before handling or replacing it.
What’s the difference between wax melts and Sizzling Salts?
Both offer beautiful home fragrance, but they work differently.
Wax Melts: Solid scented wax that melts into a liquid when heated and solidifies again as it cools.
Sizzling Salts: Scented crystals that stay in solid form while releasing their fragrance through gentle heat.
Both are great options, depending on your preferences!
Do I need a special warmer for Sizzling Salts?
Use an electric fragrance warmer with a suitable heat-resistant dish that is compatible with scented salts.
Never place Sizzling Salts directly on an exposed heating element. Check your warmer manufacturer’s instructions before use.
Are fragrance warmers safer than candles?
Electric warmers operate without an open flame, eliminating the need to light a candle. However, they still generate heat and must be used carefully.
Always place warmers on stable, heat-resistant surfaces, keep them away from children and pets, and never leave them operating unattended.
Ordering & Shipping
Where do you ship?
Our available shipping destinations are displayed during checkout. Enter your shipping address to see the available delivery options.
How much does shipping cost?
Shipping costs are calculated and displayed during checkout based on your order and delivery destination.
Any available free-shipping promotions will be displayed when applicable.
How long does shipping take?
Processing and delivery times vary by product, shipping destination, and order volume.
Please refer to the estimated delivery information provided at checkout or contact us before ordering if you need something by a specific date.
How can I track my order?
If tracking is available for your selected shipping method, tracking information will be provided once your order ships.
Can I change or cancel my order?
If you need to make changes, please contact us as soon as possible with your order number.
We’ll do our best to accommodate your request, but changes may not be possible once an order has been processed or shipped.
Returns & Customer Service
What if my order arrives damaged?
We’re sorry if something arrives damaged!
Please contact us promptly and include your order number, a description of the issue, and photos of the damaged item and packaging.
We’ll review the situation and help determine the appropriate next steps.
Do you accept returns?
Return eligibility depends on the product and applicable store policies.
Please review our Returns & Refunds Policy [insert policy link] for complete information about eligibility, return deadlines, refunds, and any exclusions.
What if I receive the wrong product?
Please contact us with your order number and a photo of the item received.
We’ll review the issue and work toward an appropriate resolution.
Fragrances & Product Care
How do I choose the right fragrance?
It depends on the atmosphere you want to create!
Orange Sunrise: Bright yuzu and mandarin balanced with warm mangowood, papyrus, and violet musk.
Mermaid’s Kiss: A fresh, aquatic blend of apple, pineapple, jasmine, rose, and violet.
Cookie Shoppe: Cozy butter, sugar, and vanilla for a delicious bakery-inspired fragrance.
Whether you love bright citrus, fresh coastal scents, or warm bakery fragrances, there’s something for every mood.
How should I store my wax melts and Sizzling Salts?
Store fragrance products in a cool, dry place away from direct sunlight, heat, moisture, children, and pets.
Keep products in their original, securely closed packaging when not in use.
Are your fragrance products safe around pets?
Pets can be sensitive to fragrances and fragrance ingredients.
Use scented products in well-ventilated spaces, keep products and warmers out of reach, and consult your veterinarian about any concerns related to your pets.
Never allow pets to ingest wax melts or Sizzling Salts.
Are Sizzling Salts edible?
No! Despite the name, Sizzling Salts are fragrance products only.
They are not intended for cooking, consumption, bathing, or direct application to the skin.
Contact & Support
How can I contact Salt & Ember?
We’d love to hear from you!
Visit our Contact Us page for questions about orders, fragrances, products, or anything else.
Salt & Ember
Destin, Florida
Website: www.calicojacksemporium.com
Thank you for shopping small and supporting Salt & Ember, where a little fragrance makes a big difference!